Privacy Policy

Introduction

At sonivarelith (sonivarelith.com), we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your data when you use our financial recovery services and visit our website.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 and other applicable Australian privacy laws. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several types of information to provide and improve our financial recovery services:

• Personal Information: Name, email address, phone number, postal address, date of birth, and financial circumstances when you register for our services or contact us
• Financial Information: Details about your debts, income, expenses, and financial goals necessary for creating recovery strategies
• Usage Data: Information about how you use our website, including pages visited, time spent, and interaction patterns
• Device Information: Browser type, operating system, IP address, and device identifiers for security and optimization purposes
• Communication Records: Records of our correspondence, including emails, phone calls, and support requests

How We Use Your Information

We use your personal information for the following purposes:

• Providing personalized financial recovery strategies and advice
• Communicating with you about our services and your progress
• Processing payments and managing your account
• Improving our services through analysis and research
• Complying with legal obligations and regulatory requirements
• Protecting against fraud and ensuring security of our systems

Data Sharing and Disclosure

We may share your information in limited circumstances:

• Service Providers: Trusted third-party companies that help us operate our business, such as payment processors and cloud storage providers
• Legal Requirements: When required by Australian law, court orders, or regulatory authorities
• Protection of Rights: To protect our rights, property, or safety, or that of our users or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality requirements

All third parties we work with are required to maintain the confidentiality and security of your information and use it only for the purposes we specify.

Your Rights

Under Australian privacy law, you have several important rights regarding your personal information:

Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and penetration testing
• Access controls limiting staff access to information on a need-to-know basis
• Secure data centers with physical and digital security measures
• Regular backup procedures and disaster recovery planning

While we take every precaution to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but commit to notifying you of any significant security incidents as required by law.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:

• Account information is retained while your account remains active
• Financial records are kept for seven years as required by Australian taxation law
• Communication records are retained for three years for quality assurance
• Website usage data is typically retained for two years for analytics purposes

International Data Transfers

Your information is primarily stored and processed within Australia. In some cases, we may transfer data to trusted service providers in other countries with adequate privacy protections. Any international transfers will comply with Australian Privacy Principles and include appropriate safeguards.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. We use:

• Essential cookies for website functionality and security
• Analytics cookies to understand how our website is used
• Preference cookies to remember your settings

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, sending you an email notification.

We aim to respond to all privacy inquiries within 30 days. For complaints that cannot be resolved directly, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.